The Customer Service and Experience Summit Europe (18 - 19 Sep, London)

Customer Service And Experience Summit Europe

18-19 September 2018, London | http://events.incite-group.com/europecs/?utm_source=Evvnt&utm_medium=Event+Listing&utm_campaign=4977

The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

Topics include:

Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

Find out more here: http://events.incite-group.com/europecs/?utm_source=Evvnt&utm_medium=Event+Listing&utm_campaign=4977

URL:
Tickets: https://go.evvnt.com/227683-1?pid=154

Prices:
Economy Pass: GBP 995.0
Standard Pass: GBP 1195.0
Executive Pass: GBP 1295.0

Time: 9:00 am to 6:00 pm