Innovations in Patient Centered Care

This webinar is about using proactive tools and on how to engage employees in patient centric services.

Why should you attend: The IOM (Institute of Medicine) defines patient-centered care as: "Providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions." [1] Patient-centered care is also one of the overreaching goals of health advocacy in addition to safer medical systems, and greater patient involvement in healthcare delivery and design.

We need a paradigm shift. Challenged to look outside the health care field, hospitals have expanded on patient centric care by learning from successes of companies such Disney, Boeing, Toyota, and aviation industry. These companies focused on customers and removed waste that got in the way of their people and their customers. On a study trip to Boeing, a hospital and clinical leaders discovered that Boeing is using the principles of the Toyota Production System and believed those principles could be applied in health care as well. This webinar covers ideas and case histories.

Areas Covered in the Session:
Principles of patient centered care
Five attributes of patient centered care
Roadblocks to patient centered care
Proactive tools for identifying future problems in caring
Avoiding waste which creates non-value care
Coming up with solutions that cost nothing or very little
Johns Hopkins innovation
Allegheny General innovation
Geissinger Health innovation
Seattle Children's Hospital innovation
Disney innovation
Paradigms for innovation