How to Improve Your IVR - Master Class

How is your IVR performing? Is it a well-oiled integrated part of your customer service machine that delights customers? Or is it the bane of their existence?

As today's customers seek to self-serve, your IVR represents a enormous opportunity to enhance your customers' experience. Is your IVR achieving your goals? Join us in Portland, Oregon to learn key strategies, tips and techniques from the experts.

Experience this day-and-a-half Master Class to learn:

The dos and don'ts of menu and call flow construction to optimize self-service containment while increasing caller satisfaction.
An overview of speech recognition in all of its forms: save time, money, and aggravation for you and your callers.
Insights from a demonstration Usability Test - experience first-hand calls to live systems to see the power of what you could learn from watching your customers use your IVR.
How Functionality, Usability, and Aesthetics all work together for optimal system performance.

This day-and-a-half Master Class features in-depth instruction and examples of how to improve your IVR. Learn how improving functionality, usability and aesthetics can save you money and improve customer satisfaction with minimal investment.

Who Should Attend?

Directors, Managers and Professionals in:

Call Centers
Customer Service
Customer Experience
Process Improvement
IT/IS
Market Research
Corporate Communications
Customer Satisfaction

Benefits of Attending

In-depth Instruction by Industry Experts on IVR Design
Case Study Example from Local Energy Company on its IVR Redesign Project
Insights from Usability Expert on Value of Usability Testing
Networking Reception to Meet and Engage with Fellow Professionals
Customized Online Follow-up Session with the IVR Doctors to Identify "Low Hanging Fruit" - Feedback on Your Company's IVR System

URL:
Booking: http://atnd.it/22259-0

Price:
Earlybird Registration: USD1,495.00
Master Class: How to Improve Your IVR: USD1,995.00

Time: 8:00am - 12:00pm