How to Improve the Effectiveness of Audit Interviews
About This Event
How to Improve the Effectiveness of Audit Interviews
Instructor: Larry Whittington
Product ID: 501018
Description
The webinar begins with a reminder of why we conduct audits and reviews the six major audit activities. Auditor responsibilities will be covered next, followed by why audit interviews are so important and what it means for auditors to be fair during an interview.
A 3-dimensional audit approach will then be addressed for judging conformity and effectiveness, along with the basic steps of an audit interview, including use of an audit checklist. The instructor will discuss the different types of questions to be asked in an interview and provide sample questions for your use. Since auditors take notes during interviews, the webinar will present good note taking practices and offer some additional interview tips.
The confidence people have in the audit results will be influenced by the competence of the auditor. The webinar discusses those competencies, especially the communication skills needed for audit interviews. It is important to remember the four primary sources of evidence so you ask the right questions to judge conformity to requirements. The DORS and LOCS acronyms will be introduced as helpful memory aids. The instructor will describe why nonconformities happen, how people may react to nonconformities found during your interviews, and how you can deal with their possible reactions and delaying tactics.
Why Should you Attend
To improve your audit interview skills to establish rapport, ask questions, understand requirements, gather evidence, take notes, determine conformity, report conclusions, and deal with reactions.
Objectives of the Presentation
The information we will cover include:
Audit definitions and audit activities
Auditor role and audit interviews
Audit approach and auditor fairness
Interview steps and checklist use
Question types and sample questions
Questioning methods and note taking
Auditor skills and evidence sources
Nonconformity reasons and auditee reactions
Audit principles and benefits
Who can Benefit
Audit Program Managers
Internal Auditors
Consultants
Other professionals in the manufacturing, services, and software sectors that are involved with quality, environmental, or safety audits.
For Registration -
http://www.onlinecompliancepanel.com/webinar/EffectivenessOfAuditInterviews-501018?atc=Sep17_2015=channel=WorldConference
Note : Use coupon code 1371 and get 10% off on Registration