Customer Experience Management in Telecoms European Summit
About This Event
The CEM in Telecoms European Summit will once again showcase results-driven case studies of the European operator community's pioneering CEM strategies. Plus, new for 2014, you can personalise the interactive agenda to fit your needs, with two separate streams. Social media strategies vs. the network experience: which of these increasingly pressing issues should you spend the afternoon deep-diving with your peers?
Additionally, make sure you attend the exclusive pre-conference workshop day to get back to basics and find out what really makes a difference to your customers.
With over 68% operator attendance at the 2013 event, this is the must-attend event for operators to debate how to maximise the results of their CEM programmes. So if you want to know how to implement a profitable multi-channel CEM strategy, and engage not just the senior management team, but every single one of your company’s employees, join us in Vienna this September!
Top reasons to attend the CEM in Telecoms European Summit:
Join the only CEM in Telecoms event tailored to the increasingly mature and competitive European market
Personalise your agenda, with separate social media and network experience streams, and solve the issues right at the top of your company's priority list
Take home the CEM strategies proving successful in other industries, as retailers and banks share how they are providing an excellent customer experience
Network with high quality prospects: 68% operator attendance and 59% at CxO, VP and Director-level in 2013
Deep-dive your CEM challenges with 15+ hours of interactive learning sessions–more than any other event on this topic!
Category: Conferences
Price:
Early Bird: Payment before 20 June 2014: 2499
Early Bird: Payment before 5th Sept 2014: 2649
Standard rate: 2949
Booking: http://atnd.it/12007-0
Speakers: Thorleif Astrup Hallund Director of Customer Experience Telenor DK, Marc Bacon Head of Customer Experience Kabel Deutschland, Hugo Enes Director of Customer Care and Telemarketing Zon Optimus, Cenk Erarslan Senior Customer Experience Specialist Turkcell, Alexander Finger Head of Online Care and Sales SME Swisscom, Henriette Jehnert Head of Customer Experience Design Voice & Self Service Solutions Deutsche Telekom
Time: 9:00 am - 5:00 pm