Conference Description:

Unlock New Consumer Insights, Power AI Applications & Personalised Journeys To Refine Your CX Strategies For Maximum Engagement, Impact & Profit

Now in its 11th year, this one-day, brand-led conference brings together over 35+ senior customer experience leaders from Aviva, Boots UK, Barclays, Deliveroo, Nissan, Porsche, Tesco, Amazon, National Express, Sky, NatWest Group, Moonpig, Mandarin Oriental, Citi, Bloom & Wild and many more.

Hear case studies and practical strategies on how leading organisations are:

— Harnessing AI and chatbots without losing the human touch

— Designing seamless end-to-end omnichannel experiences
Reimagining customer journeys and boosting retention
— Unlocking next-gen personalisation at scale
Driving loyalty with proven ROI strategies

— Using data and metrics that matter to the boardroom

— Capturing and actioning real-time customer feedback

View the full agenda >> https://thecustomerconference.com/view-t he-agenda

Featuring 4 interactive panel discussions, in-depth fireside chats, fresh case studies and over 2 hours of networking, this is your chance to future-proof customer experience strategies for 2026 and beyond.

Who Should Attend?

—CX leaders, marketers, digital and retail managers
—Senior decision-makers shaping customer strategy across sectors
—Professionals looking for practical tools, frameworks, and networking opportunities

11th Annual, One-Day, Industry-Led Conference & Networking Exhibition
26 February 2026 | Central London

Speak, Sponsor Or Exhibit – Get Involved

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???? General Info: info@thecustomerconference.com
???? Media Enquiries | Callin Klopper: callin@gicconferences.com