Conference Description:

#1 CUSTOMER ENGAGEMENT CONFERENCE
Engaged customers aren’t just satisfied, they’re supercharged. According to Gallup, this delivers a jaw-dropping 23% boost in wallet share, profits, revenue, and relationship growth. Increased competition and advances in technology have reduced barriers to entry and motivated firms to adopt new strategies to build a deeper level of engagement with their customers.

This isn’t just an improvement, it’s a leap into a customer centric future. Our comprehensive summit agenda is packed with case studies from the world’s largest brands and insights from top experts in customer engagement. This isn’t just another conference - it’s a premier opportunity to forge new business relationships with 2,000 attendees, engage in face-to-face meetings, and ensure you stay up to date with the latest information and knowledge to help transform your business. The conference agenda will take you on a journey of innovation and collaboration. Prepare to be inspired and challenged as we explore six meticulously curated stages, each offering a deep dive into customer engagement strategies through compelling case studies.

FUTURE OF THE CONTACT CENTRE
Contact centers are rapidly changing and becoming more digital to meet evolving customer expectations for quick, efficient service. Advances in technology, such as AI, chatbots, and cloud solutions, enable personalised, seamless interactions and 24/7 support, improving operational efficiency and enhancing the overall customer experience.


URLs:
Tickets: https://go.evvnt.com/2936326-1?pid=154Sponsor: https://go.evvnt.com/2936326-3?pid=154
Time: 8:15 AM - 7:30 PM

Price:
Free: GBP 0.00

Speakers: Marco Merkx IKEA Global Customer Engagement Development Leader, Joana de Quintanilha Forrester VP, Principal Analyst, Jasmin Wheeler John Lewis Customer Experience Lead, Rebecca Martin John Lewis Senior Customer Experience Manager, Shannon Hamer Economist Global Head of Customer Success, Simon Birch Hobbycraft Customer Service Manager, Charlotte Burridge-Taylor Volvo Head of Training for Global Customer Care, Deborah Woods Costa Coffee Contact Centre Manager, Samantha Lewis-Williams Financial Times Head of Marketing Automation, Dina Hassan LinkedIn Head of Customer Success - Global Clients, Search and Staffing - EMEAL, Anna Wilcox Bupa Head of Customer Experience, Chloe Rice Shutterstock Director, Global Customer Experience, Melanie Fischer Xero Director, Customer Experience - UK AND EMEA, Rebecca Gordon Westminster City Council Head of Online Customer Experience, Vanessa Milan Cambridge University Press and Assessment Head of Voice of the Customer, Global Operations