Conference Description:

By Popular Demand For Fresh Insights In 2024!

Revolutionise The Latest Data Strategies, Balance Tech & AI, Demonstrate The Value Of Customer-Centric Strategies, Guarantee Lifetime Relationships & Loyalty To
Deliver Insight-Driven, Above & Beyond Customer Engagement & Experience Strategies & Innovations
A One-Day, Cross-Sector Conference & Networking Exhibition, Cavendish Conference Centre, London, 25th September 2024

29 Cross-Sector CX Leaders Will Collaborate To Engage With Critical Customer Outcomes Through Sharing Real-Time Examples & Innovations In Accelerating AI, Developing Insight-Backed Direction In Loyalty-Boosting Strategies & Perfecting Personalised Brand-Led Relationships To Smash Customer Expectations & Build Lifetime Brand Relationships

Practical AI Implementation ? Effortless Customer Loyalty & Retention ? Customer Data & Targeting ? Measurement, Metrics & ROI ? Customer Insights & Behaviours ? Seamless Customer Journeys ? Strategic Value Of Customer Engagement ? Perfecting Personalisation ? Digital Customer Experiences ? Accessible-To-All Customer Engagement

The Customer Engagement & Experiences Conference Is Back

Hear from cross-sector industries such as Retail, Financial Services, Insurance, Hospitality, Publishing, Utilities and more as they share unmissable insights from the front line on how not to lose sight of your customer needs and experiences in a world of increasing tech and automation.

97% Satisfaction Rate At Our Latest Sister Event

Why Attend The Operational Excellence Conference 2024?
1. Engage with the pressing issues facing your customers: the cost-of-living crisis, accessible customer journeys, AI-facing interactions and more!
2. Hear from the leaders propelling CX strategy with 6 directors, 10 heads and 5 leads, join the discussion in fresh CX innovations
3. Targeted and tailored agenda with refreshed insights based on in-depth research with CX, CRM and UX professionals with 4 brand-new sessions
4. Cross-sector learnings from Financial Services, Insurance, Hospitality, Publishing, Utilities and 11 Retailers
5. 3 Exclusive case study insights! Hear in-depth and real-time examples of AI implementation, focused data targeting and unified customer journeys
6. 5 In-depth scenario workshops: compare notes and gain practical takeaways from group discussions
7. Don’t know what to start? How did other customer engagement professionals implement real-time AI and data innovations?
8. Take only 1 day jam-packed day out of the office with maximum impact and critical outcomes
9. Including 3 interactive hot-topic panels – put your questions to our expert panel!
10. Brand new speaker line-up featuring Deliveroo, Autotrader, Lloyds Banking Group, National Trust, TUI to name a few