Conference Description:

Insight-Led Customer Experiences Which Reconnect & Resonate With Consumers For Winning Results: Craft Outstanding Customer-Focused Strategies Which Evolve With Changing Customer Expectations & Insights, Optimise Digital Tools & Technology, Re-Engineer Automated Processes, Engage Internal Teams, Power Omnichannel Journeys In A Hybrid World & Improve Loyalty & ROI For Cutting-Edge Customer Experiences Distinctive To Your Brand.

25 Cross-Sector Customer Professionals Share Fresh Insights For Customer Strategies Which Reflect Customer Expectations, Innovate Digital & Tech, Drive Customer-Centric Cultures, Develop Multi-Channel Journeys, Leverage Metrics & Analytics For Meaningful Customer Experiences That Drive Commercial Success

1. New Customer Expectations & Behaviours: Deliver extraordinary experiences which reflect today’s customers post-pandemic
2. Reimagined Digital Experiences: Power AI, tools and technology for personalised online experiences which compliment your brand
3. Inspire Collaborative Customer-Centric Cultures Internally: Power the employee experience for improved mindsets which position CX at the centre of strategy
4. Re-Engineer Automation & Technology: Embrace new opportunities through tech tools and apps without losing the human touch
5. Blended Customer Journeys & Working In A Hybrid World: Effective methods for seamless transitions across online and offline contact channels and hybrid working
6. Integrate Journeys Across Multiple Channels: Craft a smooth blend of multiple channels to use across every consumer touchpoint for perfect omnichannel journeys
7. Actionable Customer Insights: Harness customer research analytics and data to design outstanding customer programmes which reflect the voice of the customer
8. Demonstrate Commercial Value & ROI: Monitor and monetise the strategic value of CX through savvy measurement for long-term buy-in into your customer strategies
9. Thrive In Adversity With Flexible CX Strategies: Practical advice to mitigate risk and future-proof CX strategies which can adapt in uncertain times
10. Retain & Build Your Customer Base: Bring consumer confidence back with innovative customer journeys for high retention rates and repeat business