The Customer Service and Experience Summit 2019, London, UK
Added by Evvnt_Promotion on 2019-06-13
Conference Dates:
Start Date: 2019-09-16
Last Day: 2019-09-17Conference Contact Info:
Contact Person: Paul Bergamini
Email: [email protected]
Address:
Leonardo Royal Hotel London Tower Bridge, 45 Prescot Street, London, London, E1 8GP, United Kingdom
Tel: 442073757229 
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Conference Description:
Customer Service and Experience Summit Europe16-17 September 2019, London
The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to retain the human touch and develop a deep understanding of your customers journey.
Topics include:
Customer Engagement and Personalisation: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations
Multichannel Customer Service: Meet your customer where they are - Make a success of social media and direct messaging
Empowering CS Agents to be Customer-Centric: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty
Customer Service Infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for your customer
URL:
Tickets: https://go.evvnt.com/441315-2?pid=154
Price:
Early Bird Economy Pass : GBP 1095.0
Speakers: Monika Schulze, Global Head Customer and Digital Experience, Zurich, Klaas Nicolai, Head of Operations Europe Logistics, CS, Centre of Excellence, Under Armour, Will Green, Propositions and Inovation Director, Barclays
Time: 08:00 - 16:00