Conference Description:

23 Cross-Sector Professionals Share Their Insights On How To Influence Customer Journeys, Harness The Customer Voice, Apply Savvy Digital & Data Approaches & The Latest Tech For Better Customer Experiences, Greater Conversions & Boosted Brand Engagement

Tap Into The Human Behind The Behaviours: Uncover the truth behind consumer intent and behaviour, emotions and psychology, drivers and expectations
Master Next-Level Journey Mapping: Drive brand engagement and interaction with sophisticated, smooth and personalised customer journeys
Influence Your Customer Journeys & Drive Conversions: Interject and influence in the right places and ways to drive sales
Future-Proof Your Digital Activities: Transform data into actionable insights which drive business objectives and exceed customer’s soaring expectations on and offline
Exploit Cutting-Edge Tech & AI: How is it shaping consumer behaviours and influencing ongoing customer interactions?
Anticipate Customer Needs, Apply Advanced Data: Actionable insight modelling to drive business improvements now and in the future
Measure The Customer Voice & Action Valuable Insights & Feedback: Exploit new, innovative research techniques which go beyond the survey to drive excellent customer experiences
Mission-Critical Storytelling Results: Proven methods of selling your insight story internally to senior decision makers with engaging, compelling business cases
PLUS! Why Attend The Customer Behaviours Conference - Insights, Journey, Expectations?

23 Cross-Sector Speakers Take To The Stage To Unveil Fresh Thinking On Customer Behaviours, Needs & Expectations
2 Interactive Panels Focused On: 'Behaviours, Expectations & Drivers' and 'New Tech & AI'
Data Case Studies
3 Facilitated Peer Discussions: 'Loyalty & Retention', 'Personalisation' and 'Communities'
Customer Centricity & Voice Case Studies
Five-Minute, Quick Fire Behaviours Intro
Senior-Level Networking
Open Q&A